Griffin Support

After installing, the PowerMate does not respond to commands. (Mac)

If you want to install a new version of Powermate software, you MUST uninstall the old version first. Otherwise the PowerMate may not respond.

To uninstall the old software:

  • Unplug the PowerMate
  • Open System Preferences
  • Right-click (or Control-click) on the PowerMate icon in System Preferences and select "remove"
  • Important! Delete the preference file from:Users/library/preferences


  • Restart the computer
  • Install the new software
  • Plug the PowerMate in