Griffin Support

In Windows 7, radioSHARK says it's playing, but I can't hear anything!

radioSHARK isn't actually supported in Windows 7, and setting up a USB audio device in Windows 7 can be kind of tricky in general. Here's how we've been able to get it work in 32-bit Windows 7.

  1. Open Control Panel. You can access Control Panel by clicking on the Start Menu, then choosing "Control Panel".
  2. In the upper right corner of the Control Panel window, make sure it says "View by: Category". If not, click the drop-down menu to the right of "View by:" and select "Category".
  3. Click on "Hardware and Sound".
  4. Under "Sound", click on "Manage Audio Devices".
  5. In the window that appears, click the "Recording" tab.
  6. You'll see a list of sound devices. If you don't see anything that says "radioSHARK" in the list, then right-click in the list field and select "Show Disabled Devices", and radioSHARK should appear.
  7. Click on radioSHARK, then click "Properties" in the lower right corner of the Recording tab window.
  8. At the bottom of this new window, you'll see a drop-down menu labeled "Device Usage". Click on this menu, then select "Use This Device (Enable)". "Click Apply", then "OK" to return to the previous window.
  9. Click on radioSHARK in the list, then click "Set Default". At this point, you may be able to hear your radioSHARK. If so, click "OK" to exit the sound settings window.
  10. If you still can't hear your radioSHARK, click on radioSHARK in the list again, then click on "Properties".
  11. In the new window, click on the "Listen" tab at the top, then click the check box next to "Listen to this Device", then click "Apply", then OK.

These instructions are not as reliable in 64-bit Windows 7.