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Warranty and Returns

Warranty & Return Policy

Incipio takes great pride in the quality of its products and strives to provide consumers with an overall positive product experience. Incipio stands behind its products with the following warranties:

30 DAY RETURN POLICY 1 YEAR LIMITED WARRANTY LIFETIME WARRANTY* QVC and HSN

Products


All Products purchased from Griffin Technology Online Store. 


Griffin Technology products manufactured prior to January 1, 2020, and Battery Banks, Audio Docks, Stands, Styluses, Bluetooth and Internet Connectivity Products purchased from GriffinTechnology.com or a valid Griffin Technology reseller.


Phone cases, Griffin Technology Cables, Wall Adapters, Car Chargers or Wireless chargers manufactured after January 1, 2022 and purchased from GriffinTechnology.com or a valid Griffin Technology reseller.


All products purchased from QVC and HSN have their own special Warranties. For more information on QVC and HSN products please CLICK HERE. 


Warranty period


30 days from the original date of purchase.


365 days from the original date of purchase shown on your required proof of purchase.


Lifetime of product* 

(Original Proof of Purchase OR registration within 60 days of purchase required) 

Click HERE to register. 


Policy and Warranty Applicability


Products purchased from GriffinTechnology.com; applies to original purchaser only (non transferable). 


Defects in materials and workmanship under normal use. This Warranty does not cover wear and tear and is not transferable.


 


Exclusions


Products purchased at a valid Griffin Technology reseller must be returned within that reseller’s return period with the original receipt.


Damage caused by using the product outside its intended use, mishandling, neglect, accident, tampering or unauthorized modification, and alteration.


 


Remedy


Return the product in its original packaging with proof of purchase to GriffinTechnology.com for a refund of the purchase price (exclusions may apply**). 


Replacement of the product with a product that is of equal value.  The replacement product is covered by a ninety (90) day warranty from the time of replacement and is not subject to the one-year warranty. 


 


Process


Contact Griffin Technology customer service at (888-893-1638 or submit RMA request at the this link: RMA Request 


Contact Griffin Technology customer service at 888-893-1638 or click HERE to file a claim online. 


 

 

Griffin Technology Warranties 

Over time products are subject to normal wear and tear and may become obsolete due to advances in technology, therefore, our warranties do not cover normal wear and tear or damage to any non-Griffin Technology product used in connection with a Griffin Technology product. Griffin Technology warrants its products against defects in materials and workmanship and will replace a product if the product does not perform as intended due to such defect. Our warranties do not extend to instances where the product is damaged through use for which it was not intended, such as misuse, mishandling, removal and/or re-installation, neglect, accident, tampering, unauthorized modification or alteration.  

Guaranteed for Life warranty covers the lifespan of various products, not the life of the purchaser or any other individual. Considering the foregoing, Griffin Technology has determined that the reasonable lifespan of the products covered by this warranty is as follows: 

*Guaranteed for Life Warranty lifespan to be five (5) years from the original date of purchase. 

**A restocking fee will be charged when products are returned due to incompatibility OR purchaser changing their mind. This fee is calculated as up to 20% of the total value of the products purchased. Please make sure to read the product description fully before placing your order. Ensuring that the correct product is ordered is the customer's responsibility.

 

All product returns are at the purchaser’s expense. Please let us know if you need us to provide a return label. The cost of shipping with a label provided by Vinci Brands will be charged to the purchaser in addition to the restocking fee.

Authorized Resellers 

Griffin Technology warranties only apply to product purchased from GriffinTechnology.com or a valid Griffin Technology reseller, including but not limited to, Verizon, Best Buy, Target, Wal-Mart, and Griffin Technology’s Amazon store. Unauthorized resellers include but are not limited to, Kohl’s, Marshall’s, Dollar Store, 5 Below, 3rd party Amazon seller, eBay, and other similar “deal” resellers. 

Griffin Technology Products and Consumer Law Rights 

Consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, Griffin Technology’s warranties are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. 

Replacement Product 

  • Griffin Technology’s Limited and Guaranteed For Life warranties are covered by a ninety (90) day warranty from the time of replacement or up to one year from the original date of purchase, whichever is longer  
  • Replacement products are subject to applicable shipping and handles fees. 
  • All warranty claims outside of the U.S. will be honored with a store credit of equal value to the purchase price.  The store credit must be used within ninety (90) days of issuance. 

LIMITATION OF LIABILITY 

IN NO EVENT SHALL GRIFFIN TECHNOLOGY BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATED TO THIS PRODUCT, OR THE PERFORMANCE OR BREACH THEREOF, EVEN IF GRIFFIN TECHNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. GRIFFIN TECHNOLOGY’S LIABILITY TO CUSTOMER, IF ANY, SHALL IN NO EVENT EXCEED THE TOTAL OF THE PURCHASE PRICE OF THE WARRANTED PRODUCT. SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SECTIONS OF THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  

ALL OTHER WARRANTIES DISCLAIMED 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY EXPRESSLY DISCLAIMS ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. ANY REPRESENTATIONS OR PROMISES INCONSISTENT, OR IN ADDITION TO THIS WARRANTY ARE UNAUTHORIZED AND SHALL NOT BE BINDING UPON GRIFFIN TECHNOLOGY.