Shipping Information

Shipping Policies - US Web Store

Domestic Shipping

Orders generally ship in 1-2 business days, and may ship the same day, if the items are in stock and the order is placed prior to 2:00pm CST. We cannot guarantee your order will ship the same day, regardless of the shipping method you select.

Orders shipped using the Economy Shipping method will be shipped via Mail Innovations or UPS Surepost.

International Shipping

International orders generally ship in 1-2 business days, and may ship the same day, if the items are in stock and the order is placed prior to 2:00pm CST. We cannot guarantee your order will ship the same day, regardless of the shipping method you select.

Customs Duties and Taxes: Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied the country you live in. Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. As the recipient of an international order, you are responsible for paying any taxes, duties and/or customs fees charged by your government. Griffin Technology has no control over these charges, nor can we predict what they may be.

Customs Value: Griffin Technology is required by law to declare an accurate commercial value on all non-U.S. shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.

Customs policies vary widely from country to country; you should contact your local customs office for more information. Please also note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

International orders shipped using the Economy International Shipping method will be shipped via Mail Innovations International. This shipping method takes 7-14 business days and may be delayed further depending on customs policies. The Economy International Shipping method does NOT come with tracking information.

Military Shipping Information

We gladly ship to APO and FPO locations. Be sure to select Economy Domestic Shipping as your shipping option. Unfortunately, we cannot ship packages using an express service to APO or FPO addresses.

When filling out the address section of the cart, please place your Unit number in the "Address" field along with your box number (if required), APO or FPO in the "City" field, and select the appropriate Armed Forces region from the State drop-down.

Orders shipped to APO and FPO addresses may be delayed for an extended period of time due to location. We appreciate your patience.

Discount Codes

Only one coupon code can be applied per order. The following products may not be discounted at this time: Survivor Summit; Survivor Journey; Cove. Discount codes must be applied to your order prior to your purchase. If your order has been placed, your order total cannot be modified.

Please be aware that if you use a discount or coupon code with your order, and that discount brings your order total below the threshold amount for free shipping, your order will no longer qualify for free shipping. Shipping fees charged under these circumstances are not refundable. Also, please note that only one discount code can be used per order.

Payment Methods

Our webstore currently accepts Visa, Master Card, American Express, and Discover cards. Pre-paid cards can be used if full purchase price is available for authorization. We are unable to accept PayPal for orders from our US store at this time.

Cancellations

We are unable to cancel most orders. Our goal is to ship your order as quickly as possible, and we make every effort to minimize the time between when your order is placed and when it ships out. Unfortunately, this means that it is usually impossible for us to cancel an order once it's been processed.

If you no longer want the item(s) purchased, and as long as your product is unopened, please contact our support team by phone or live chat and we'll set up a return for refund. Shipping fees are non-refundable, and you will be responsible for return postage.

Amazon and other 3rd-Party Websites:

Griffin occasionally sells, and may fulfill, orders on websites such as Amazon.com, eBay.com, and others. Orders fulfilled by Amazon are subject to Amazon's shipping policies. Orders placed on Amazon, or other websites, but fulfilled by Griffin, are subject to the Domestic or International Shipping policies as described on this Shipping Information page.

Available Shipping Methods

Domestic Shipping

Economy Domestic

  • Orders shipped via Economy Domestic will be shipped using Mail Innovations or UPS Surepost.
  • Delivered by United States Postal Service.
  • 2-6 business days within the contiguous U.S.
  • Please allow an additional 5-7 business days for shipping to Alaska and Hawaii.
  • Can deliver to a P.O. box.
  • Tracking is available.

MAIL INNOVATIONS

  • Economy shipping method used for packages under 1lb.
  • Shipped via USPS
  • After processing, orders are typically delivered in 2-6 business days
  • Please allow an additional 5-7 business days for shipping to Alaska and Hawaii.
  • Can deliver to a P.O. Box
  • Tracking available through USPS

UPS SUREPOST

  • Economy shipping method used for packages over 1lb.
  • UPS delivers package from our warehouse to your local post office
  • USPS will deliver package to your shipping address.
  • After processing, orders are typically delivered in 2-6 business days
  • Please allow an additional 5-7 business days for shipping to Alaska and Hawaii.
  • Can deliver to a P.O. Box
  • Tracking available through UPS initially, then USPS upon delivery to your local post office

UPS GROUND

  • 1-6 business days within the contiguous U.S.
  • 3-7 business days to and from Alaska and Hawaii.
  • Monday-Friday.
  • Available throughout all 50 states.
  • UPS Ground cannot deliver to P.O. boxes.

UPS 3-Day Select

  • Delivered by the end of the 3rd business day (by 7 p.m. to residences).
  • Monday-Friday
  • Available ONLY for the 48 contiguous states.
  • UPS 3-Day Select cannot deliver to P.O. boxes.

UPS 2nd Day

  • Delivered by 6:00 p.m. in 2 business days to most areas (by 7 p.m. to residences).
  • Monday-Friday
  • Available throughout all 50 states.
  • Delivery to some rural areas of Alaska and ZIP codes in Hawaii in 3 business days.
  • UPS 2nd Day cannot deliver to P.O. boxes.

UPS Next Day

  • Next-business-day delivery by 5 p.m. to most U.S. addresses; by 6:30 to rural areas.
  • Monday-Friday
  • Available throughout all 50 states (not available in all areas of Alaska and Hawaii).
  • UPS Next Day cannot deliver to P.O. boxes.

International Shipping

Mail Innovations International

  • Delivered by local postal service.
  • 7-14 business days to most locations.
  • Can deliver to a P.O. box.
  • No tracking available.
  • *Please also note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates*

Worldwide Express

  • Via UPS
  • 1-3 business days to most locations *Please note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates*

Worldwide Expedited

  • Via UPS
  • 3-5 business days to most locations *Please note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates*